Upon receiving your receipt, you may follow the following steps:-
1. Sign in to your account via https://www.dominos.com.my or Domino's Mobile App
2. Click on "Request an e-invoice".
3. Fill in all the required and complete details in the Form.
4. Click on the "Submit Now" button.
5. You shall receive the e-invoice via email upon validation by the Inland Revenue Board ("IRB").
You will need to fill-in your name, NRIC, TIN, receipt date, reference number, and transaction amount. Information that is marked with * is mandatory for e-Invoice's request.
E-invoice must be requested within the same month when purchase is made. Please refer to the date shown on the receipt.
KL has checked with ClearTax Charul - if customer MUST request for e-invoice in the same month. If missed, proceed to do claim using the normal receipt. Pending the actual clause from Charul for us to include in the FAQ.
You may request e-invoice on the next day after your purchase. (For those purchase non on last day of month - request next day. For those purchase on last day of month - better request once they receive product.)
The refund process is anticipated to be completed within 7 working days (excluding Weekends and Public Holidays), subject to the processing efficiency of your merchant bank. We appreciate your understanding and valued patronage as we diligently handle this matter on your behalf.
If details correct - the validated e-invoice will be available for your download.
When you have clicked 'Submit Now', the request will be processed. Please wait to receive your validated e-Invoice. You may reject the e-Invoice within 72 hours if necessary.
If there is an error in the validated e-Invoice that you have received, the e-Invoice can be rejected. Please reject within 72 hours of receiving the validated e-Invoice to put in your correct details.
Please check if you are using the correct email address, as well as your spam and junk folders. If it is still not there, please contact our Vocal Team via the Online Feedback Form to request support on the matter.
If details correct - the validated e-invoice will be available for your download.