Domino's Pizza Malaysia

The store management plays an integral part at Domino’s Pizza. Managers are trained and required to handle all aspects of managing the business; from the preparation of food to the delivery of the final product, hiring, firing and the profit and loss. Main responsibilities would be the management of product, service and image of the restaurant.

Positions:

Restaurant Manager

Assistant Manager

Become a part of our management team and enjoy the following:

Flexible working hours

Competitive salaries

Profit sharing

Monthly incentive payouts

13th months salary (for every 12 months worked)

Medical insurance

Staff meals

Career advancement

Requirements:

SPM level/STPM Level/A Level/Diploma/Degree or relevant working experience

Entrepreneurial mindset

People skills

Customer orientated

Good command of English

Must be able to work on shifts, weekends and public holidays

Fresh graduates are encouraged to apply for the Assistant Manager

We offer fast track career development programmes for people with managerial or F&B experience.

CREW MEMBER

1. Delivery Rider – Full Time & Part Time

The delivery rider is a key link to our delivery success - our contact person with our customers. His main responsibility would be to deliver products in a safe manner, while offering our customers warm, friendly service.

Full Time – Become a permanent part of our team and enjoy the following

Medical insurance

13th months salary (for every 12 months worked)

EPF contributions

Career advancement to managerial positions

Delivery incentives

Staff meals

Part Time – Earn extra income on top of your full time employment. Enjoy flexible part time working hours, career advancement, staff meal and delivery incentive.

Requirements:

18 years old and above

Valid motorcycle license (Class 2B)

Good command of English

Professional Manner

Presentable Appearance

Customer Service Orientated

Must be able to work on shifts, weekends and public holidays

Owner Operator Programme

Join us using your own bike to delivery pizzas! Opportunity to earn even more money! Please contact your local Domino’s Pizza outlet for more information.

2. Pizza Makers

Pizza making is a highly skilled function at Domino’s Pizza. Main responsibilities will be the preparation of food products as well as attending to customers at the restaurant.

Full Time – Become a permanent part of our team and enjoy the following

Medical insurance

13th months salary (for every 12 months worked)

EPF contributions

Career advancement to managerial positions

Delivery incentives

Staff meals

Part Time – Earn extra income on top of your full time employment. Enjoy flexible part time working hours, career advancement and staff meal.

Requirements:

18 years old and above

Good command of English

Professional Manner

Presentable Appearance

Customer Service Orientated

Must be able to work shifts, weekends and public holidays

CUSTOMER SERVICE PERSONNEL

Looking for a new career path? Bigger challenges? Opportunity to grow? Come abroad and join Domino’s Pizza Call Center where every individual with the passion of soaring stands a chance. Log on and apply for opportunity’s that meets your skills and dedication.

Positions:

CUSTOMER SERVICE PERSONNEL(Based in Glenmarie)

Requirements:

Minimum 17 year old and above

Good command of English and Bahasa Malaysia

Students, fresh graduates, housewives are encourage to apply

Flexible working hours

Must be computer literate

Job Descriptions :

Handle inbound calls for Domino’s Pizza order taking

Attend to customer queries / concern tactfully and professionally via telephone

Adhere to escalation procedures of handling customer complaints at all times

WE OFFER:

Full Time

Basic salary up to RM1,800 per month

Monthly incentive up to RM500.00

Split shift allowance RM5.00 per hour

We offer medical benefits such as personal accident and outpatient medical treatment

13 months salary (subject to terms & conditions)

Opportunity to be promoted as a Team Leader and Asst.Manager

Part Time

Hourly pay up to RM5.00 per hour

Monthly incentive up to RM250.00

Extra pay during weekends

Opportunity to be promoted as a Team Leader and Asst.Manager

DISTRICT MANAGER

Responsibilities:

Area Supervision of Domino’s Pizza restaurants in accordance with the Company's KPI

To build sales in the restaurant in order to meet area targets

Plan and execute action plans on hiring of team members

To assist in customer complaints in regards to product satisfaction, delivery and other matters arising

To supervise team members training and execute team members evaluation & career development

Plan, organize and execute task relating to new restaurants openings

Requirement:

Degree/Diploma in F&B or any other relevant discipline

Experience in managing multiple restaurants

A team player with good analytical skills and result oriented

Able to work with minimum supervision and executes task efficiently

Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems

Must possess good communications skills for dealing with diverse staff

OPERATIONS MANAGER

Responsibilities:

Effective restaurant visits to maintain high standards of operation and to meet Company's KPI objectives

Provide leadership to District Managers/Restaurant Managers on all aspects of restaurant management

Plan, organize and execute task relating to new restaurants openings

Develop and execute actions plan on sales building, costs control and key operations indicators at area and at the restaurant levels

Responsible for obtaining maximum results in the areas of sales, product quality, performance and service

Requirement:

Degree/Diploma in F&B or any other relevant discipline

At least 3-5 years experience in fast food industry

A team player with good analytical skills and result oriented

Able to work with minimum supervision and executes task efficiently

Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems

Must possess good communications skills for dealing with diverse staff

ASST. MANAGER, DIGITAL MARKETING

Responsibilities:

Has work experience or training in advertising, PR, online marketing or similar field

Demonstrated creativity and documented immersion in social media

Demonstrated ability to map out a marketing strategy and then drive that strategy proven by testing and metrics

Experience sourcing and managing content development and publishing

Ability to jump from the creative side of marketing to analytical side, able to demonstrate why their ideas are analytically sound

Understands social media universe including YouTube, StumbleUpon, Delicious, Digg, Reddit, Flickr, Forums, Twitter, Wikis, blogs, etc…We’re looking for a social media addict who maintains a personal mix of participatory expertise from among these channels.

Possesses functional knowledge or some experience with HTML/CSS

Knowledge of search engine optimization-think including basic keyword research. We name and tag our posts based on research..

Brings to the position outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines

Ability to communicate results to management and in a fast paced environment

Requirement:

Has a Master or bachelor’s or associates degree in advertising, marketing, graphics, web development, communications, IT or related

Minimum of 5 years Online marketing experience in a closely related industry

Experience with managing ROI focused campaigns and optimising conversion in every stage of the sales process

Analytical ability and experience

Well developed visual / design sense and ability to communicate this to our designers

A good business sense resulting in the ability to run a business successfully

SENIOR MANAGER, TRAINING

Responsibilities:

Lead and manage the training department in ensuring the development of all employees of Domino’s Pizza Malaysia & Singapore – which includes operations and support departments (Call Centre, Commissary, Distribution etc).

Manage the day to day operations of a team of trainers in the field

Conduct Training Needs Analysis (TNA) for the organization.

Develop, implement and manage training programs to cover all gaps identified, in line with the organization’s vision & mission

Develop effective training tools and materials.

Able to think analytically, strategically and holistically in designing, developing & reviewing training modules and programs to meet company business objectives.

Conduct Train The Trainer (TTT) programs to impart knowledge and skills to targeted trainers in delivering training programs.

Evaluate & improve on internal trainers’ capabilities, qualities and effectiveness in developing and delivering training programs.

Conduct on going assessment for the Managers, Team Members & Call Centre staff.

Promote internal & external training & development programs, as well as evaluation of programs conducted.

Management of Online Learning Management System

Requirement:

Candidate must possess at least a Bachelor's Degree or Master's in Human Resource Management, Education/Teaching/Training or equivalent.

The candidate must have at least 5 years experience in training and development of staff

Strong operations ability

Must be able to multitask and handle multiple projects concurrently.

Proven track record and able to lead a team of trainers

Required language(s): English, Bahasa Malaysia

Preferably candidates specializing in Training & Development or equivalent.

Applicants should be Malaysian citizens or hold relevant residence status.

MAINTENANCE SUPERVISOR

Responsibilities:

Lead and supervise technicians to achieve scheduled work output.

Overall in-charge of maintenance works

Schedule and plan manpower allocation to ensure effective support to operations. Assure maintenance work at minimal cost.

Ensure local legislation, statutory requirements and regulations as well as Corporate guidelines are met while performing maintenance related duties

Prompt and timely response to work request and putting in time and effort to meet required expectations.

To control repair and maintenance expenses are within the company budget

Support/execute improvement/expansion project

Requirement:

Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Engineering (Electrical/Electronic, Mechanical) or other equivalent.

At least 3 years' relevant maintenance experience, preferably in the technical processing or related industries.

Computer literacy.

A good team player as well as possess the aptitude to work well independently.

Physically fit and able to work in an outdoor environment.

Ability and willingness to trouble-shoot problems to support Operations

Standby after working hours

Business Analyst

Responsibilities:

Perform regular and ad-hoc accounting and financial analyses for financial and operations management

Partner with management and senior leadership to understand expenses and monitor performance against established targets to meet business goals

Collaborate with internal departments to deliver accurate and timely results, including highlighting deviations and recommending corrective actions

Think creatively to assist the business in cost control initiatives

Initiate continual process improvement efforts that enhance timeliness and accuracy

Actively participate in the Annual Plan, Mid-Year Review and Latest Estimate processes by providing guidance, support and analytics.

Develop and/or enhance Microsoft Excel and/or Access models; improve financial reporting, budgeting and forecasting processes and transform data into actionable information

Requirement:

Candidate must possess at least a Bachelor's Degree or Professional qualificationis in ACCA or CIMA

At least 4 year(s) of working experience in the related field is required for this position.

High level of accuracy and responsibility in work assigned

Able to work and deliver under pressure with high initiative, drive and commitment but with minimal supervision

Good analytical skills to drive performance

A team player with good management and leadership skills

Preferably with knowledge in SAP

Accounts Assistant (Accounts Receivable)

Responsibilities:

To record daily cash remittances and monitor cash excess / shortage

To prepare daily banking report

To do reconciliation of credit card and webcash

To prepare refund for any dispute by customer with approval from Head of Finance

Any other duties assigned from time to time

Requirement:

Candidate must possess at least Diploma or Bachelor’s Degree in Accountancy or equivalent.

At least 1 year experience or fresh graduates from relevant field are encouraged to apply.

Computer literacy and well-versed in MS Excel.

Knowledge in auditing of food industry will be an added advantage.

Able to work under pressure and meet deadlines.

Strong in organization and time management skills.

Accounts Assistant (Compliance Audit)

Responsibilities:

Print and compile daily / weekly sales indices reports

Check and reconcile food bought / sold / credit memo / inter store transfer

Conduct Petty Cash Audit & follow up with Store Manager for petty cash shortage

Prepare weekly journals for store petty cash

Reconciliation of coupons distribution

Requirement:

Candidate must possess at least Diploma or Bachelor’s Degree in Accountancy or equivalent.

At least 1 year experience or fresh graduates from relevant field are encouraged to apply.

Computer literacy and well-versed in MS Excel.

Knowledge in auditing of food industry will be an added advantage.

Able to work under pressure and meet deadlines.

Strong in organization and time management skills.

Accounts Assistant (AP)

Responsibilities:

Check and sort invoices received from Purchasing before entering into system

Responsible for utilities bills from respective stores, download from web and entering into system

Check and process staff claims

Prepare cheque for ad hoc payment and any tasks assign from time to time

Proper filling of documents for ease of future referene

Requirement:

Candidate to possess at least Certificate or Diploma in Accounting

Minimum 1 year of working experience in related field

Fresh graduates from relevant field are encouraged to apply

Computer literacy and well-versed in MS Excel. Knowledge in auditing of food industry will be an added advantage.

Able to work under pressure and meet deadlines.

Strong in organization and time management skills.

Assistant Manager, C&B and Payroll

Responsibilities:

Involve in recommendation & implementation of C&B scheme

Administer and execute compensation & benefit programs and ensure compliance with policy and procedure

Assist in monitoring company’s overall market position and competitive practices via conducting market surveys and benchmarking

Provide customer focused HR programs, services and consultation to enhance individual/ team management and business performance consistent with company philosophies, policies and programmes

Coordinate annual performance review and salary exercises and administration

Track and publish absenteeism and other HR statistics as required

Manage the employees database system

Provides support in all related C&B matters

Oversee the process of handling monthly payroll administration functions and to ensure payroll is accurate and delivered on a timely manner

To ensure compliance with all statutory requirements, its deadline and to keep abreast of current legislation

Requirement:

Candidate must possess at least a Bachelor's Degree in any disciplines

At least 5 year(s) of working experience in HR functions and the related field is required for this position

Preferably Senior Executives/Managers specializing in C & B

Incumbent with payroll knowledge is an added advantage

Good analytical skills and hands-on multi-task abilities

Strong organization skills and communication skills

Competencies:
-Statistical knowledge
-Knowledge in C&B trend and benchmarking in the market
-Knowledge in labour laws

Senior Executive, Payroll

Responsibilities:

Process monthly payroll for staff in HQ and outlets, which include salary, OT, sales commissions, incentives, bonuses, allowances, leaves, taxes and various payroll deductions as well as maintain payroll records

Perform cross checking with outlets regarding payroll issues

Generate month end payroll reports

Administer employee daily attendance, OT, medical claim and back-pay.

Upkeep personnel files, leave records and staff movement listing from time to time

Prepare and ensure timely submission of EPF, SOCSO, Income Tax to relevant parties

Reconciliation of accrual salary, unclaimed wages and payroll cost

Conduct checks to ensure that the employee information updates in the system

Knowledge of relevant local taxation and pension/ social contribution regulations and development is preferred

Requirement:

Candidate must possess at least a SPM/Diploma in HR /Business Studies/Management or equivalent

At least 3 years of working experience in Payroll

Possess good knowledge in statutory regulations such as Employment Act 1955, Employees Provident Fund Act 1991, Employees Social Security Act 1969, Income Tax Act 1967 and Schedular Tax Deduction 1995

Computer savvy, analytical with good problem solving and people management skill

Possess high levels of patience to deal with massive volume of calculations & paperwork

Possess self-initiative and able to meet tight deadlines

Preferable incumbents with hands-on experience using AtCom payroll system

Those with immediate notice will have added advantage

Junior Web Designer

Responsibilities:

To assist on managing all online corporate entities such as online ordering and communication platforms in all social medias or Newsletter

Responsible to ensure all corporate and sales information on digital platforms are accurately updated and in working order

Resposible to recommend, create, execute, report and perform ROI measurement on all digital execution

To acheive the sales via properly segmented CRM activities

To assist on all online creatives, production and execution

To handle other projetcs and assisgnment based on management discretion

To prepare weekly reporting on performance / results of the online activities carried out

Requirement:

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Advertising/Media, Art/Design/Creative Multimedia or equivalent.

At least 2 year(s) of working experience in the related field is required for this position.

Knowledgeable in Adobe product such as Photoshop, Illustrator, Dreamweaver and Flash

Preferably Junior Executives specializing in Arts/Creative/Graphics Design or equivalent.

Able to work within time line and under stress

PR and Event Executive

Responsibilities:

Assisting and responsible for pre-event and post-event activities and preparing post mortem reports

Ensuring that events scheduling, manpower prepararion and events logistics are well executed

Resopnsible for all execution of PR plans

Assist the team in media relations and communications planning

Coordinate responses to inquiries relating to sponsorship

Working with colleges and universities to build the college programme

Preparing promo briefs and power point presentations for communication to store team members

Replying and attending to queries of internal and external customer and ensuring that they have clear understanding on the products and services offered by the company

Work closely with team members to ensure that all tasks completed according to schedule

Requirement:

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree in Marketing, Mass Communications or equivalent

Minimum 1 year experience in corporate communications, media relations, advertising, marketing and event management

Fresh graduates are encouraged to apply

Keen in learining new communications methods and aptitude for interpersonal communications skills across similar or one level upwards

Proficient in written and spoken of English language and Bahasa Melayu. Knowledge of other vernacular languages such as Cantonese, Mandarin or Tamil is a plus

Positive attitude and good team player with good interpersonal skills

Able to work under pressure and long hours if needed

Must be self-motivated and results orientated.

Possess own transport and willing to travel

Assistant Manager, Analyst/Precision Marketing

Responsibilities:

Responsible on the analysis and segmentation of customer database

Responsible on development and management of on/offline CRM strategy to increase customer loyalty including creative development and production

To ensure alignment of on and offline customer database

Provide on-going reporting analysis on the effectiveness of the CRM programme

Provide analysis of the effectiveness of CRM activities to assist in improving decision making on allocation of media budget

Management of data warehousing agency / marketing communications group

Mentor for Local Store Marketing (LSM) team on Digital Marketing principles and database marketing

Requirement:

Degree in Marketing

Minimum 5 years experience in CRM or precision marketing

Sound in statistical knowledge with strong analytical skills is an added advantage

Excellent demographic profiling knowledge

Experience of managing both on and offline direct marketing collateral production

Excellent presentation and communication skills

Strong, independent communicator and able to build relationships across stakeholders

Good knowledge in Data Protection laws and their application

Good knowledge and application of legislation relevant to Direct Marketing

New Product Development Chef

Responsibilities:

Provide creative product and packaging solutions to an agree set of innovation platforms

Responsible on the development of products for concept testing, test market activity, collation and agreement of new product costings

Liaison with Purchasing team to ensure the commercialisation of test activity through market roll-out, safeguarding the original concept as ingredients are sourced and selected whilst achieving required profitability targets

Identifying on going quality improvement programmes across the menu and prioritise roll-out in in accordance with business demands and customer needs

Provide technical advice and guidance on product development through test market activities

Responsible in development of product specifications for all new products

Requirement:

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma in Beverage Services Management, Hospitality/Tourism/Hotel Management or equivalent.

At least 2 year(s) of working experience in the related field is required for this position.

Extensive knowledge of food development, supply chain, marketing and operational store processes

Commercially aware and up to date with food trends

Ideally high level of product experience within short shelf life and or bakery sector

Good awareness of Food Development and Supply Chain activity

Able to work under pressure and deliver within tight deadlines

Good planning and organising skills

Ability to build relationships and influence across functions

Territory Marketing Executive (Northern & Southern)

Responsibilities:

Responsible to execute the Local Store Marketing (LSM) activities as per LSM plan

To coordinate with Operations on the ground activation of LSM activities execution and monitoring respond

Responsible to submit weekly LSM activation progress for the area

To assist in any Corporate Social Responsibility (CSR) related event conducted in the area

To conduct store visits / check on the other promo execution at stores

To assist in the new store opening activation in preparation of POS and marketing material for the store opening

Prepare weekly report on performance / result of the LSM activities carried out for that area

Liason with the local municipal on banner / bunting licensing and requirement

Requirement:

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Marketing or equivalent.

At least 1 year(s) of working experience in the related field is required for this position.

Self-starter with enthusiasm and resourcefulness to identify new ideas for store marketing efforts

Pleasant and mature disposition with excellent interpersonal and communication skills to interact with all levels

Possess own transport, willing to work independently with limited supervision

Positive confident and determined approach to flourish in a competitive environment.

Proficiency in both verbal and written English and Bahasa Malaysia

Assistant Manager, Customer Relation Management (CRM)

Responsibilities:

To drive all loyalty programs for Call Centre

To drive adherence to the Call Handling Standards and Operations Standards

To assist the Call Centre Manager in reviewing and improving call centre operations process

To follow-up complaints call back on customers and ensure it is completed on time

To ensure customer survey are done from time-to-time completes with action feedback

To drive call centre operations staffs' development and motivation

To be responsible on all poor services and late deliveries complaints well and timely

Requirement:

Candidate must possess at least a Bachelor Degree in Business Studies / Administration / Management, Marketing / Mass Communications or equivalent

At least 4 years of working experience in the related field is required for thisposition

Preferably Senior Executives specialiazing in Customer Service or equivalent

Must possess excellent verbal and written skills focused on communication

Strong analytical, problem solving and organization / time management

Possess a positive attitude and enthutsiastic to customer

Kindly forward all applications to hr@dominos.com.my or simply fill up the Employment Application Form